Website Policies

Terms of Use

About Schea K Solutions

Schea K Solutions provides non-clinical mental health peer support, conflict communication support, mediation, groups, workshops, educational resources, and related offerings.

Services are intended for adults age 18 and older unless otherwise stated.

Information on this website is provided to explain available services and offer general educational information. Visiting the website, reading its content, submitting an inquiry, or following Schea K Solutions on social media does not create a professional service relationship.

A service relationship begins only after:

• the service has been accepted by Schea K Solutions

• required intake steps have been completed

• any required agreement has been signed

• required payment has been received

Appropriate Website Use

You agree not to use this website, its forms, platforms, or materials to:

• engage in unlawful, threatening, harassing, deceptive, or abusive conduct

• impersonate another person

• submit information you are not authorized to share

• interfere with the website or its security

• attempt to gain unauthorized access to accounts, systems, or private information

• copy, misuse, sell, or distribute protected content

• stalk, threaten, exploit, intimidate, or harm another person

Schea K Solutions may restrict access to its website, services, groups, memberships, or materials when these terms are violated.

Copyright, Ownership, and Permitted Use

Unless otherwise stated, all original content created and published by Schea K Solutions is owned by Schea K Solutions.

Protected content may include:

• website copy and blog posts

• graphics, logos, photographs, and designs

• videos, audio, podcasts, and recordings

• worksheets, prompts, exercises, and downloadable resources

• presentations, workshops, trainings, and handouts

• membership and paid content

• original service and program materials

• The C.L.E.A.R. Method™ and related materials

You may view publicly available website content for your personal, noncommercial use.

Unless written permission has been given, you may not:

• copy, reproduce, republish, or distribute the content

• post the content on another website, platform, course, group, or publication

• sell, license, repackage, or commercially use the content

• share paid, private, or members-only materials with unauthorized people

• present the language, framework, materials, or exercises as your own

• remove copyright, trademark, attribution, or ownership notices

• use the content to create a competing service, workshop, training, course, or product

• teach, license, or certify others in The C.L.E.A.R. Method™

• record or distribute private sessions, groups, workshops, or presentations

• use scraping tools, automated systems, artificial intelligence systems, or data-extraction tools to collect or reproduce content without permission

Brief quotations may be used when legally permitted, provided that Schea K Solutions is clearly credited and the use does not reproduce or replace a substantial portion of the original work.

Schea K Solutions may request removal of unauthorized content, report infringement to websites or platforms, suspend access to paid materials, and pursue other available remedies.

Third-Party Services and Links

This website may link to third-party services such as scheduling systems, payment processors, video platforms, social media, email providers, membership platforms, or outside resources.

Third-party platforms operate under their own terms, privacy policies, and security practices.

Schea K Solutions does not control and cannot guarantee the availability, accuracy, security, or conduct of an outside platform.

A link to an outside resource does not necessarily mean that Schea K Solutions endorses everything offered by that provider.

Website Availability

Reasonable efforts are made to keep the website accurate and available. However, Schea K Solutions does not guarantee that the website will always be uninterrupted, current, complete, secure, or error-free.

Website content, services, rates, programs, and policies may be updated, replaced, suspended, or discontinued.

Privacy Policy Information That May Be Collected

Schea K Solutions may collect information that you voluntarily provide, including:

• your name

• email address

• telephone number

• information submitted through a contact, inquiry, intake, or booking form

• scheduling information

• payment and transaction information

• messages or communications you send

• information needed to determine whether a service is appropriate

• membership, group, workshop, or mailing-list information

The website or its service providers may also collect basic technical information, such as:

• browser or device type

• internet protocol address

• pages visited

• general website activity

• referring website

• cookies or similar technologies

Schea K Solutions does not intentionally collect more personal information than is reasonably needed to operate the website, respond to inquiries, provide services, process payments, or maintain required business records.

How Information May Be Used

Information may be used to:

• respond to questions or inquiries

• determine whether a service is appropriate

• schedule and provide services

• process payments

• send appointment or service-related communications

• provide requested resources

• administer groups, workshops, or memberships

• improve the website and services

• maintain business and financial records

• comply with legal or professional obligations

• protect the safety, rights, or integrity of Schea K Solutions and its participants

Payment Information

Payments may be processed through an outside payment provider.

Schea K Solutions may receive confirmation of payment, the amount paid, transaction details, and limited billing information. Complete debit or credit card information is generally handled by the payment processor rather than stored directly by Schea K Solutions.

Sharing of Information

Schea K Solutions does not sell personal information.

Information may be shared only when reasonably necessary with:

• scheduling or video-platform providers

• payment processors

• website, email, or technology providers

• contractors supporting business operations

• professional advisers

• government or legal authorities when required by law

• appropriate parties when reasonably necessary to address an immediate safety concern

Service providers may access only the information needed to perform their functions and operate under their own privacy and security practices.

Email and Electronic Communication

Email, website forms, text messaging, videoconferencing, and other electronic communication carry privacy and security risks.

Do not submit emergency information or unnecessary sensitive medical, legal, financial, or identifying information through a general contact form or ordinary email.

Although reasonable precautions may be used, complete security of electronic communication cannot be guaranteed.

Cookies and Website Analytics

The website or its providers may use cookies or similar tools to operate the website, remember preferences, understand general traffic, or improve performance.

Browser settings may allow you to limit or block cookies. Doing so may affect the operation of some website features.

Information Retention

Information may be retained for as long as reasonably necessary to:

• provide services

• maintain business and financial records

• resolve disputes

• comply with legal obligations

• protect legitimate business interests

Information that is no longer reasonably needed may be deleted or securely disposed of when practicable.

Your Choices

You may contact Schea K Solutions to:

• ask what personal information you have provided

• request that inaccurate contact information be corrected

• unsubscribe from nonessential marketing emails

• request deletion of information when retention is not legally or operationally required

Not every request can be granted when information must be retained for payment, legal, safety, recordkeeping, or contractual reasons.

Children’s Privacy

This website and its private services are intended for adults.

Schea K Solutions does not knowingly collect personal information directly from children under 13 through the website.

Disclaimer & Scope

General Information Only

Website content is provided for general educational and informational purposes.

It is not:

• therapy or counseling

• mental health diagnosis or treatment

• medical advice or treatment

• legal advice or representation

• crisis intervention

• emergency assistance

• a guarantee of a particular result

Do not rely solely on general website content when professional, legal, clinical, medical, or emergency assistance is needed.

Mental Health Peer Support

Mental health peer support is a non-clinical service grounded in lived experience, shared understanding, honest conversation, practical reflection, and personal choice.

Peer support does not include diagnosis, psychotherapy, medical treatment, or clinical mental health care.

It is not a substitute for licensed care when licensed clinical or medical care is needed.

Peer support may exist alongside therapy, medical care, legal services, advocacy, or other forms of support.

Conflict Communication Support

Conflict communication support helps individuals reflect on communication patterns, clarify concerns, identify boundaries, prepare for difficult conversations, and consider possible next steps.

It is not therapy, legal advice, representation, investigation, or formal mediation.

No communication strategy can guarantee a particular response, prevent conflict, repair a relationship, or produce an agreement.

Each person remains responsible for deciding whether direct communication is safe and appropriate.

Providing individual conflict communication support to one person may prevent Schea K Solutions from later serving as the neutral mediator in the same matter.

Mediation

Mediation is a structured process in which a neutral mediator helps participants discuss concerns, clarify issues, consider options, and determine whether a voluntary agreement is possible.

The mediator does not:

• decide who is right or wrong

• impose a decision

• provide legal advice

• represent a participant

• investigate disputed facts

• provide therapy

• force an agreement or reconciliation

• guarantee a particular outcome

Participants remain responsible for their decisions and are encouraged to consult an attorney when legal rights, court orders, enforceability, custody, property, support obligations, or other legal consequences are involved.

Mediation is also governed by a separate mediation agreement. The signed mediation agreement controls if it conflicts with this general website policy.

Safety and Appropriateness

Not every situation is appropriate for peer support, direct communication, or mediation.

A service may be declined, paused, discontinued, restructured, or referred elsewhere when concerns involve:

• immediate danger

• coercion or intimidation

• active abuse

• inability to participate voluntarily

• significant power imbalances

• a need for clinical, medical, or legal intervention

• conduct that threatens safety or the integrity of the process

• circumstances outside the scope of the service

Completing an inquiry or intake form does not guarantee that a service will be accepted.

No Crisis or Emergency Services

Schea K Solutions does not provide:

• emergency services

• crisis intervention

• immediate-response assistance

• 24-hour monitoring or availability

Do not use the website, contact form, email, social media, membership platform, or booking system to report an emergency.

If you or another person is in immediate danger, call 911 or contact an appropriate local emergency service.

For urgent mental health, domestic violence, sexual assault, abuse, or safety concerns, contact an appropriate crisis line, healthcare provider, advocacy organization, or local emergency resource.

Results and Testimonials

Testimonials, comments, examples, or personal stories reflect individual experiences.

They do not guarantee that another person will receive the same result.

Schea K Solutions does not guarantee healing, personal change, agreement, reconciliation, legal outcomes, relationship outcomes, financial outcomes, or any other specific result.

Cancellation & Payment Policy

General Payment Requirements

Current rates and session lengths are displayed on the website or provided before a service is scheduled.

Unless another arrangement has been approved in writing:

• payment for private peer support is required before the scheduled session

• payment for conflict communication support is required before the scheduled session

• full mediation payment is required before the scheduled mediation date

• a service is not confirmed until required intake steps and payment have been completed

A session or mediation may be released, postponed, or canceled when payment is not received by the stated deadline.

Mediation Payments

Each party is responsible for the fee assigned to that party unless another payment arrangement has been approved in writing.

The number of parties and applicable fees will be confirmed before mediation.

Additional mediation time is billed at the rate disclosed before the mediation. Additional time must be agreed upon and is subject to mediator availability.

Cancellations and Rescheduling

To cancel or reschedule a service, contact Schea K Solutions as soon as reasonably possible.

The following cancellation period applies:

[Insert required notice, such as 24 or 48 hours.]

When the required notice is provided, payment may be transferred to one rescheduled appointment, subject to availability.

Late cancellations and missed appointments may be nonrefundable.

Mediation Cancellations and Rescheduling

Because mediation requires reserved time, intake, screening, preparation, and coordination among multiple participants, a separate cancellation policy applies.

Cancellations must be made at least five business days before the scheduled mediation.

Cancellations made after the five-business-day deadline, or failure to attend the mediation, will result in the full mediation fee being nonrefundable.

For mediations scheduled fewer than five business days in advance, payment becomes nonrefundable once the mediation has been confirmed.

One rescheduling request may be considered when notice is provided before the applicable cancellation deadline. Rescheduling is subject to current availability and is not guaranteed.

A rescheduled mediation must generally take place within 30 days of the original mediation date, unless another arrangement is approved in writing.

If a rescheduled mediation is later canceled, missed, or cannot proceed because a participant fails to attend, the payment will not be transferred or refunded.

A participant’s failure to attend does not automatically entitle another participant to a refund.

Additional cancellation, payment, and rescheduling terms may also be included in the mediation agreement. When the mediation agreement contains more specific terms, the signed mediation agreement controls.

Late Arrival

Sessions and mediations generally end at the originally scheduled time.

A late arrival may reduce the amount of available time, and additional time is not guaranteed.

If a participant arrives too late for the service to proceed responsibly, the appointment may be treated as a missed session and the applicable cancellation policy will apply.

Refunds

Completed services are nonrefundable.

Payments may also be nonrefundable when a service is missed, canceled after the applicable deadline, partially completed, or when time has already been reserved or work has already been performed.

Digital materials, completed workshops, and other delivered resources are nonrefundable unless otherwise stated.

Reduced-rate services, scholarships, and community-supported spaces do not create an entitlement to future reduced-rate or free services.

Cancellation by Schea K Solutions

Schea K Solutions may cancel or reschedule a service because of illness, emergency, safety concerns, nonpayment, technology failure, inappropriate conduct, or other circumstances that prevent the service from proceeding responsibly.

When Schea K Solutions cancels a paid service and cannot offer a reasonable rescheduled date, the payment for the canceled service will be refunded.

Accessibility

Schea K Solutions is committed to providing reasonably accessible website content and services.

Reasonable efforts are made to improve usability for people with disabilities and to provide effective access to information and services.

Accessibility may vary when content or services are provided through third-party platforms that Schea K Solutions does not control.

If you encounter an accessibility barrier or need information in another format, contact Schea K Solutions and include:

• the page or material involved

• the difficulty you encountered

• the type of assistance or format requested

• a way to contact you

Reasonable efforts will be made to provide assistance, an alternative format, or another workable option when practicable.

Requests will be considered individually. An accessibility request does not guarantee that every requested modification will be available.

Contact

Questions about these Website Policies, privacy practices, accessibility, payments, cancellations, or the use of Schea K Solutions materials may be directed to:

Schea K Solutions
Schelitia Kennedy, Founder
Website:www.scheaksolutions.com
Email: scheaksolutions@outlook.com
Phone: 346-287-4168 ***Text support available.***

Please do not use email, voicemail, website forms, or social media messages to request emergency or crisis assistance.

Submitting a message does not guarantee an immediate response.

Changes to These Policies

These Website Policies may be revised when services, practices, technology, or legal requirements change.

The updated date at the top of this page will show when revisions were published.

Continued use of the website after updated policies are posted means that you accept the revised Website Policies.

Service-specific agreements signed before a change will continue to govern those services unless the parties agree otherwise.

Governing Law

These Website Policies are governed by the laws of the State of Texas.

If any provision is found invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.